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Trained evaluators
A vetted bench of mystery shoppers, calibrated against your brand standards and trained on the specific scenarios that matter to your business.
Mystery Shopping & CX Intelligence
See your business through your customer's eyes.
Taqassi deploys trained evaluators to measure, audit, and elevate every touchpoint of your customer experience — from the first impression to the final goodbye. Decisions backed by what really happens on the floor.
1,200+shops audited
24industries
98%client retention
Staff greeting
9.4/10
Wait time
3:42min
Brand standards
A+
A SLINGSHOT COMPANY
Born inside Slingshot — the operating studio behind growth, data, and customer experience programs for the region's most demanding brands.
The service
A measured, repeatable lens
on your customer experience.
Surveys tell you what people remember. Reviews tell you what people complain about. Taqassi tells you what's actually happening — backed by structured visits, calibrated evaluators, and a clean audit trail.
02
Structured scorecards
Every visit is captured against the same rubric — so you compare apples to apples across branches, shifts, regions, and seasons.
03
Actionable reports
Numbers, narrative, and evidence — surfaced in a clean dashboard plus an executive readout your operators will actually use.
What we evaluate
Six dimensions.
One unified view.
Each engagement is designed around your standards — but every Taqassi visit covers the six dimensions that define a category-leading experience.
Staff performance
Greeting, knowledge, attentiveness, problem solving, upselling discipline, and farewell — scored against your service blueprint.
Customer journey
From the moment a customer arrives to the moment they leave — every transition, queue, decision point, and friction surface, mapped.
Brand standards
Uniform, signage, tone of voice, product placement, hygiene — checked against the brand book and operating manual you signed off on.
Product & quality
Availability, freshness, presentation, accuracy — the things that turn a transaction into a reason to come back.
Ambiance & hygiene
Cleanliness, music, lighting, scent, temperature, restrooms — the sensory layer most operators only notice when it fails.
Compliance & safety
Regulatory adherence, age checks, food safety, payment integrity, complaint handling — documented with evidence, not anecdotes.
How it works
From brief to boardroom
in four steps.
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01
Discovery & design
We sit with your operators, study your brand book, walk a few of your locations, and design a scorecard that reflects how you actually want to be measured.
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02
Calibration & deployment
We brief and calibrate a matched panel of evaluators, then schedule visits across the locations, dayparts, and personas that give you a true read.
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03
Evidence & scoring
Every visit produces structured scores, photo evidence where appropriate, time-stamped notes, and verbatim quotes — quality-checked before it reaches you.
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04
Insight & action
You get a live dashboard, an executive readout, and a working session with our team — focused on the three or four moves that will actually shift the score next month.
Industries
Built for businesses
where the visit is the brand.
We work with single-location operators, regional chains, and enterprise groups — across the categories where the in-person experience is the product.
Retail & malls
F&B and restaurants
Cafés & QSR
Hospitality & hotels
Banking & finance
Healthcare & clinics
Automotive & service
Telecom & retail outlets
Education & training
Luxury & concierge
Wellness & spa
Government services
Why Taqassi
Most programs measure.
Taqassi makes it move.
Operator-grade rubrics
Our scorecards are written by people who've actually run shops, not just measured them. Every line item is one your floor manager can act on this week.
Calibrated evaluators
Every panelist is trained, tested, and re-calibrated against a reference visit — so your scores move because your business moved, not because the shopper changed.
Evidence over opinion
Time-stamped notes, photo evidence, receipts, audio (where lawful) and verbatim quotes — so the conversation moves from "I disagree" to "what do we change."
Built by Slingshot
Mystery shopping is the entry point. Behind it sits the full Slingshot operating stack — CX, growth, analytics, and program design — when you're ready to use it.
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Audited visits delivered
0
Industries served
0
Client retention
0
From brief to first report
What you receive
A report your operators
will actually open.
No 80-page PDFs nobody reads. Taqassi delivers a live dashboard, an executive one-pager, and a working list of the three to five moves that will move the needle next cycle.
- ✓ Live scoring dashboard with branch, region, and shift filters
- ✓ Executive readout — one page, written for the board
- ✓ Photo + verbatim evidence pack for every visit
- ✓ Action plan with named owners and target dates
- ✓ Quarterly trend review with your leadership team
Overall CX
88.4/100
Branches green
42/47
Greeting consistency
+6.2
Wait time at peak
-2.1
Brand standard adherence
+3.8
Talk to us
Tell us about
your business.
Send us a quick brief and our team will come back within one business day with a tailored pilot scope, a sample scorecard, and a proposed start date.